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post #1 of 9 (permalink) Old 02-09-2009, 01:44 PM Thread Starter
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Don't buy ITP wheels unless...

... you don't want any support and a great warranty!!! Figured the title would make you look!
I have a set of ITP SS212 Chrome 14" wheels. Hit the end of a tree that was cut off squarly on one end with a chainsaw and half under snow doing approx. 25 MPH. Cracked the left front wheel on the inside edge. Spoke to Travis at Carlisle Tire (ITP), told him that I hit a tree on the ground and cracked the rim. He asked me to take some pictures and email him. This was on Jan.21/09, he emailed me back a day or 2 later, on Jan.27/09 he emailed me again saying that my new wheel rim was being shipped out. I am in Canada, he shipped it pre-paid and I rec'd it UPS around Feb.4.
Now if this is not great service and standing behind their product then I don't know what is! Thanks alot to ITP and to Travis for taking care of me, definately have a customer here for life.
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27" XTR's on ITP SS212 Chrome 14's
Dynatek N.P.
FST Standard Bore
Dalton Clutch Kit w/O.Drive
Muzzy's - ceramic coated
SDR Deluxe Cage w/roof
SDR Front Bumper w/winch
Twisted Stitch Vortex Front Heated Seats
Twisted Stitch Vortex Rear Heated Bench
Beautiful Lowered Seat Bases by SDR - Thanks!
Crow 5-point harnesses (x5)
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post #2 of 9 (permalink) Old 09-13-2009, 02:32 PM
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Quote:
Originally Posted by Junior View Post
... you don't want any support and a great warranty!!! Figured the title would make you look!
I have a set of ITP SS212 Chrome 14" wheels. Hit the end of a tree that was cut off squarly on one end with a chainsaw and half under snow doing approx. 25 MPH. Cracked the left front wheel on the inside edge. Spoke to Travis at Carlisle Tire (ITP), told him that I hit a tree on the ground and cracked the rim. He asked me to take some pictures and email him. This was on Jan.21/09, he emailed me back a day or 2 later, on Jan.27/09 he emailed me again saying that my new wheel rim was being shipped out. I am in Canada, he shipped it pre-paid and I rec'd it UPS around Feb.4.
Now if this is not great service and standing behind their product then I don't know what is! Thanks alot to ITP and to Travis for taking care of me, definately have a customer here for life.
Junior,
I just did the same thing to one of my ITP wheels. How did you go about contacting Travis at carlisle? I got a number off ITP's web site (909-390-1905). Was this the number you called? Just trying to make sure I get in touch with the same person or people. I'd like to try and get the same treatment they gave you. Thanks for your time and input.
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post #3 of 9 (permalink) Old 09-14-2009, 05:21 AM
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Quote:
Originally Posted by Hillbilly View Post
Junior,
I just did the same thing to one of my ITP wheels. How did you go about contacting Travis at carlisle? I got a number off ITP's web site (909-390-1905). Was this the number you called? Just trying to make sure I get in touch with the same person or people. I'd like to try and get the same treatment they gave you. Thanks for your time and input.

Just email there customer service and they will respond... They will need your model and color, Size, and a picture of the damage... I just had two of my SS112 replaced by Pat...

ON A SIDE NOTE...

We just picked up MotoSports Alloys as a new vendor for us and they also have a great warranty as well.

Take a look... http://www.sidexsidecustoms.com/Wheels_Tires.html
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post #4 of 9 (permalink) Old 09-14-2009, 07:23 AM
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Hey, thanks for the info! MotoSports Alloys has some cool wheels and looks like they stand behind their stuff. I just hope ITP will. If not, I may be lookin for four new wheels.
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post #5 of 9 (permalink) Old 09-14-2009, 11:02 AM Thread Starter
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Here is the direct email that I used for Travis there at ITP and here is their contact info off the website:

[email protected]

INDUSTRIAL TIRE PRODUCTS
930-A S. Rockefeller Ave.
Ontario, CA 91761
Phone: (909) 390-1905
Fax: (909) 605-8885
[email protected]

Hope this helps out, good luck.

27" XTR's on ITP SS212 Chrome 14's
Dynatek N.P.
FST Standard Bore
Dalton Clutch Kit w/O.Drive
Muzzy's - ceramic coated
SDR Deluxe Cage w/roof
SDR Front Bumper w/winch
Twisted Stitch Vortex Front Heated Seats
Twisted Stitch Vortex Rear Heated Bench
Beautiful Lowered Seat Bases by SDR - Thanks!
Crow 5-point harnesses (x5)
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post #6 of 9 (permalink) Old 09-14-2009, 12:59 PM
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Hey, thanks for the info! MotoSports Alloys has some cool wheels and looks like they stand behind their stuff. I just hope ITP will. If not, I may be lookin for four new wheels.
They will... Pat is my contact.
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post #7 of 9 (permalink) Old 09-14-2009, 01:09 PM
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Thanks ya'll for the info. I've fired off an email with pictures to their customer service email. We'll see what happens. Thanks again!
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post #8 of 9 (permalink) Old 09-14-2009, 01:13 PM
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Thanks ya'll for the info. I've fired off an email with pictures to their customer service email. We'll see what happens. Thanks again!
Just got off the phone with them... I told them one of the forum members has an issue and o look for an email....

I just ordered the new SS212... 15 inch.


Good Luck!
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post #9 of 9 (permalink) Old 09-14-2009, 01:50 PM
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Wow! I'm very impressed. ITP has already responded and will be shipping my new wheels as soon as I give them my mailing address. How cool is that! Big thanks out to Ryan at ITP.
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