My lap belts were a little small for my big bones. I had to make sure any riding I did was before lunch. I sent an email telling them I needed my lap belts to be a few inches longer. I got a reply with a phone number and said to call Fred and he could hook me up. I called and in one ring I was talking to Fred and he said is this Kevin and I said yes and he already knew who I was and what I needed and he said no problem and charged me $15 for two sets of lap belts shipped to my house. The next day UPS showed up with them. That is awesome! Oh yeah I thought Fred was just some guy that worked there until I saw the shipping label and it said Fred Crow. :good: